terms & conditions
By placing an order you are offering to purchase a product on and subject to the following terms and conditions.
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to the United States of America and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. Please see our delivery charges for further information.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
We accept Visa, Maestro, MasterCard and PayPal.
If you have paid on your debit, credit or charge card, the payment will be processed on conformation of the order at the time you 'checkout'. We will email you to confirm dispatch. Please see PayPal for information on PayPal payments. The total cost of the order is the price of the products ordered plus the delivery charge.
For Overseas Customers
All prices are in United States dollars. For further information regarding overseas orders, please refer to Delivery Information.
Do you convert my total into other currencies?
No. We will bill your credit card in United States dollars and your card company will convert the charges for you.
You can use a currency converter (visit www.XE.com) to get an estimate on what an order will cost you in your preferred currency however this should be used as a guide only.
If you have any questions about currency conversions please contact your bank or financial institution.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the USA may also be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order. We cannot be held liable for any custom or import duties.
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If we cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will then be debited once the order has been accepted.
4. Discount Codes
Promotional discount codes - We may from time to time offer promotional discount codes on certain products. Please take special note of the expiry dates.
5. Gift Vouchers
Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by. Once the expiry date has passed vouchers will be void.
We’re afraid we can’t accept any responsibility for lost, stolen or deleted gift vouchers.
We’ll dispatch your gift voucher either as soon as payment has been cleared or on a specified delivery date (if this is later).
From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
Your credit card details are not stored by our website, they are passed securely through eWAY's certified secure payment process. This process is constantly monitored by eWAY.
eWAY is supported by Visa and Mastercard as a secure payment gateway. eWay is a teir one PCI compliant gateway.
Your purchase is 100% secured by eWAY.
We are against credit card fraud and take a strong stance against anyone trying to use another person’s details. Any signs of fraud will be immediately reported to the Australian Police and banking authorities.
A Secured Socket Layer (SSL) with a 128 bit ensures your payment details are protected. Additionally our firewall is regularly updated.
The only details recorded and kept on our database are your personal details, e.g. emails, names, addresses. This information will never be passed on, other than in case of a legal responsibility.
Payment or debiting of your card will only be made when you accept and choose to pay for the items you have ordered at the end of the checkout. Without this your order will not be recorded or processed. If you are not the cardholder listed on the credit card do not make a purchase at this store.