We are happy to offer a 30 day money back guarantee for all unused items. To initiate a return simply email accounts@snugjugs.com for instructions. We are able to either swap the item for a different size, style or colour or alternatively refund the price you paid for the item, but not the shipping costs. Please make sure you get a tracking reference number for all return items as we are not responsible for lost snug jugs coming back to our warehouse.